Returns, Refunds & Exchanges Policy

1. Change-of-Mind Returns and Exchanges

We do not offer refunds, returns or exchanges for change of mind.

This includes situations where:

• You no longer like the colour, design, pattern or style.
• You select the wrong size or change your size preference.
• You no longer require the product.
• The product is no longer suitable for your occasion.
• You find the product or a similar item at a lower price elsewhere.
• You simply change your mind after purchasing.

This policy does not affect your rights under Australian Consumer Law.

2. In-Person Purchases

Customers purchasing in person are encouraged to carefully inspect the colour, design, size, material and visible condition of their selected products before completing payment.

We do not offer change-of-mind refunds or exchanges after purchase.

Inspection before purchase does not remove any rights or remedies available under Australian Consumer Law.

3. Sarees, Clothing and Jewellery

Our change-of-mind policy applies to all products, including:

• Sarees and blouses
• Kurtis and other clothing
• Earrings and jewellery sets
• Necklaces, chains and pendants
• Bangles, bracelets and other accessories

For hygiene reasons, we particularly encourage customers to choose earrings and jewellery sets carefully.

All applicable Australian Consumer Law rights remain unaffected.

4. Sale, Clearance and Customised Products

We do not offer change-of-mind returns or exchanges for discounted, clearance, final-sale, custom-made, personalised or altered products.

These products remain covered by applicable consumer guarantees under Australian Consumer Law.

5. Product Images, Colours and Variations

We make reasonable efforts to ensure our product photographs, descriptions, colours, measurements and other details are accurate.

Actual product appearance may vary slightly due to lighting, photography, screen settings and the characteristics of handmade products.

Minor variations do not necessarily indicate a defect.

However, products must meet applicable consumer guarantees, including requirements relating to acceptable quality and matching descriptions and samples.

Nothing in this section excludes remedies where a product fails to meet those guarantees.

6. Faulty, Damaged or Incorrectly Described Products

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Major failures

Where a product has a major failure, you may be entitled to reject it and choose between a refund or replacement, or keep it and seek compensation for its reduction in value, in accordance with Australian Consumer Law.

Minor failures

Where a product has a minor failure, we may choose to repair, replace or refund the product in accordance with Australian Consumer Law.

If the problem is not remedied within a reasonable time, further statutory remedies may apply.

7. Damage After Purchase

Australian Consumer Law does not generally require us to provide a remedy for damage caused by customer misuse, accidental damage after purchase, abnormal use or ordinary wear and tear.

However, customers retain their rights where a product fails to meet an applicable consumer guarantee.

Each concern will be assessed according to its circumstances.

8. Reporting a Product Problem

If you believe your product is faulty, damaged or incorrectly described, please contact us at:

info@pirapawathyscollections.com.au

To assist us, please provide, where available:

• Your name and contact details
• Product details and purchase date
• Proof of purchase, such as a receipt or other acceptable evidence
• A description of the issue
• Photographs, where practical

We may request an opportunity to inspect the product to assess the issue and determine the appropriate remedy.

Photographs and original packaging are not mandatory conditions for exercising statutory consumer rights.

There is no fixed timeframe under this policy that limits your rights under Australian Consumer Law.

9. Return Postage and Costs

Please contact us before returning a product so we can provide appropriate instructions.

Customers are generally responsible for returning products that can reasonably be posted or easily returned.

Where a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return costs already incurred, as required by Australian Consumer Law.

Where a faulty product is large, heavy or difficult to return, we will arrange collection or meet the applicable transport costs as required by law.

10. Refunds

Where a refund is required under Australian Consumer Law, it will be provided in accordance with that law.

Refunds will be made using the original payment method unless another lawful arrangement is agreed.

We will not require customers to accept store credit instead of a refund where they are legally entitled to a refund.

11. Goodwill Exchanges

We appreciate our customers and value their continued support.

Although we do not offer change-of-mind exchanges as a standard service, we may occasionally agree to a goodwill exchange or other arrangement at our discretion.

Such arrangements must be agreed with us in advance and do not affect statutory consumer rights.

12. Previous Purchases

This policy applies to purchases made on or after its effective date.

Purchases made before that date remain subject to applicable Australian Consumer Law requirements and any additional terms or promises that formed part of the original purchase.

13. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.

Where this policy is inconsistent with those statutory rights, Australian Consumer Law prevails.

14. Contact Us

Pirapawathy’s Collections
IONIK PTY LTD
ABN: 89 656 757 167

Email: info@pirapawathyscollections.com.au
Website: www.pirapawathyscollections.com.au

Thank you for choosing Pirapawathy’s Collections. We truly appreciate your support.